Comensura’s SoW solution reduces backlog and costs in social care provision

How Comensura’s Statement of Work (SoW) solution effectively addressed a backlog of 200 cases and managed fixed costs in social care provision for a UK Local Authority. 

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Employees

5,100

Area supported 

UK 

Industry

Local Authority 

200

backlog caseload cleared 

6 month 

timeframe achieved with fixed costs 

COVID placed significant pressures on the provision and management of resources in both Children’s and Adult Services. This significant increase in assessment caseloads created a backlog of over 200 cases, exceeding the customer’s maximum tolerance for cost and timescales for completion.  

A contingent or temporary resource was deemed prohibitive for the following reasons:  

  • Increased time and risk of a hiring and training process to immediately impact on backlog  

  • Over budget expectations in terms of cost with no guarantees of a successful outcome 

A standalone Statement of Work (SOW) solution was deemed the most viable and cost-effective option 


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