How Comensura’s Statement of Work (SoW) solution effectively addressed a backlog of 200 cases and managed fixed costs in social care provision for a UK Local Authority.
Employees
Area supported
Industry
backlog caseload cleared
timeframe achieved with fixed costs
COVID placed significant pressures on the provision and management of resources in both Children’s and Adult Services. This significant increase in assessment caseloads created a backlog of over 200 cases, exceeding the customer’s maximum tolerance for cost and timescales for completion.
A contingent or temporary resource was deemed prohibitive for the following reasons:
Increased time and risk of a hiring and training process to immediately impact on backlog
Over budget expectations in terms of cost with no guarantees of a successful outcome
A standalone Statement of Work (SOW) solution was deemed the most viable and cost-effective option.
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